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	Ross Marketing, Inc. is a privately held Iowa corporation that was founded in 1996. Our corporate offices are located in Hiawatha, IA, a suburb of Cedar Rapids (a city nationally known for its focus on teleservices). We have three call centers located within a 45-minute drive of each other. Our headquarters in Hiawatha has an 80+ seat capacity and also houses our SER CPS central dialer, computer facilities and data storage. Our facility in New Hampton, IA, a rural community in which ROSS is the 2nd largest employer, has an 80-100 seat capacity; and our third call center, located in the college town of Cedar Falls, IA, also has an 80+-seat capacity that is expandable to 150+. We have approximately 300-400 full and part-time employees. Supervisor-to-employee ratios vary according to each project, but are generally no more than 1 to 15. We specialize in “sales” and new customer acquisition. All of our employees are thoroughly trained to live up to ROSS’ name – an acronym for Results Oriented Sales Specialists. Our capabilities include both Inbound and Outbound services. Most of our business is concentrated in the financial services area – consumer credit card protection and acquisition and insurance (both Inbound and Outbound), as well as customer satisfaction surveys. Our insurance products include Property and Casualty (P&C), Auto, Accident, & Health, and Life Insurance Products. We also do work for several colleges and universities, manufacturers and media companies. Recently, we developed a highly-trained and motivated division that is dedicated exclusively toward business-to-business calling. Our proprietary central dialing system allows us to have TSRs in the same calling program stationed at all three call centers simultaneously. This unique feature allows us to easily handle small data files and to utilize agents with specific skills on programs without concentrating them under one roof. We have customizable reporting software that allows us to meet our clients’ needs.